The Blog

VoiceMail Update

19th Oct 2011

Have you ever accidentally deleted the wrong voicemail from your ViaTalk online Control Panel?  How about accidentally deleting a voicemail that you wanted to move to a specific folder?  Well, fear no more!  We've implemented a new confirmation pop-up to warn you of the action that you've indicated.  Additionally, we have altered Delete and Move from its original drop-down menu to separate ,clickable buttons.

To Begin, log into your ViaTalk Control Panel and select Voicemail.  Select the voicemail(s) that you wish to delete by checking the box to the left of them.

Once you select which voicemail(s) you wish to delete, click the Delete button and the below confirmation pop-up will appear.  Select OK if you wish to proceed;  Cancel will return you to the page so that you can make any necessary changes.

If you wish to move a voicemail to a specific folder, the same rules above apply.  A confirmation pop-up will ask you if you wish to proceed.  Select OK to proceed; Cancel will return you to the page so that you can make any necessary changes. Once you select OK, you will be asked where you would like to move the selected voicemail(s).  Here you will find a drop-down of folders available for you to choose from.  The defaults are Inbox and Old.  (see below)

If you wish to create additional folders, please visit the main ViaTalk Control Panel and select Change Voicemail Settings. About halfway down the page you will find a section called Manage Voicmail Folders.  Here you may add or delete any folders that you choose.

Please note that we have made similar changes to our Do Not Disturb and our Call Alarm features.  As always, if you should have any questions, comments or concerns, we always love hearing from you!

posted by The UX Yenta