The Blog

Week in Rewind

21st Oct 2010

Now did I say last week that new and exciting features were coming to ViaTalk or what?  Well, we have a whole bunch of newbies for you!  Let's recap:

We've introduced a new monthly pricing plan!  What does that mean for you??  No Contracts, No Set-up Fees, No Cancellation Fees, No Hassles and ALL at an Great Low Price!  Now THAT's a calling plan!!

Team ViaTalk has been working diligently to provide you, our valued customers, with some very cool new features!  We have recently implemented a newly automated notification system, formulated to keep annual customers apprised of their renewal dates.  Additional notifications are in place to inform customers of expiring credit cards on file and declined payments.  Our goal is to ensure greater customer satisfaction by providing as much transparency as possible.

As an additional convenience we have added an online chat feature so you now have the ability to correspond with our sales reps in real time!

Check back with us regularly to see what improvements ViaTalk is making to ensure we are providing the best VoIP service available!

Thank you to everyone who has been providing feedback, please keep it coming!!

posted by The UX Yenta

Busy, Busy…

15th Oct 2010

Wow! New York State is absolutely overflowing with excitement. October brings unpredictable weather patterns including actual snow for higher elevations of the Adirondacks this weekend!  Upcoming mid-term elections are only weeks away, and all eyes are on the highly controversial candidates to see what ridiculous outburst they’ll regret next.  But, my favorite is of course the mysterious silver objects that hovered over Manhattan earlier this week, leaving the world asking… what was it?  It’s safe to say that New Yorkers are not strangers with the national & global spotlight.

In spite of ALL this excitement surrounding us this week, we here at ViaTalk never stop working for you!  Check your Control Panel’s, ladies and gentlemen; we have a new feature!  Under “Advanced Features”, you will find a new icon called Adapter Settings. You now have the ability to Adjust Bandwidth Settings on your adapter to accommodate your connection speed and improve sound quality.  This feature is currently in beta and we welcome any and all feedback you might have.  We plan to grow the number of features offered under the Adapter Settings section …because having options is good!

Stay tuned… more exciting updates coming next week!!

posted by The UX Yenta

The Evolution

8th Oct 2010

ViaTalk, along with their parent company, HostRocket Inc., are making a committed effort to evolve a more customer centric approach for our services.  I am the UX Yenta, and I am here to focus on you, our valued customers.  All forms of your feedback is welcome: praise, concerns,  frustrations and suggestions.  Keep them coming, we're listening!

Recently, ViaTalk enhanced the off network call forwarding feature.  If you are forwarding your calls to an off network phone number and have Anonymous Call Routing (ACR) configured, ACR will now take precedence over call forwarding. Therefore, if you have ACR configured to send anonymous callers to voicemail, their call will be routed to voicemail instead of being sent to your forwarding number. The same applies for the blocked, busy and authenticate features. However, if you configure your anonymous callers to authenticate their calls before the call can be completed, these calls will still be routed to your forwarding number if the caller authenticates their call correctly.

Because we take your feedback very seriously, this change was implemented.  Please visit the VT Beta Lab icon in your online control panel to submit additional feature requests!

In closing, I'd like to send a warm welcome to our new sister application DotBlock, a cloud hosting solution designed to make your online hosting management easy from virtually anywhere!  Check us out at www.dotblock.com!

posted by The UX Yenta