The Blog

VT Birthday On The Horizon

30th May 2006

It is now less than a month away folks.  ViaTalk will be celebrating its birthday in a big way so keep your eyes peeled for updates in the near future!

posted by The Taskmaster

Priority Support Explained

25th May 2006

Some people have voiced concern or questions regarding our priority support option that is available at ViaTalk.  Here’s the way we look at, so you know where we're coming from when offering this.

When you are a customer of a company, you can expect X support.  X support is what is offered, and is the baseline for all comparisons.  With most companies, X support is the only option.  With most companies, the actual quality of X support varies greatly.

We have decided to make available to people who *choose* to do so, the ability to have better than X support.  There is a cost associated with offering this extra level of support, and it is offset directly by the fee associated with it.  It has no effect on people who have chosen not to use it.

Its kind of like going to a concert... Say if you pay X dollars to get into the concert, you are in general admission seating.  Everyone is there, and whether Joe blow from Idaho buys a general admission ticket like you or springs for the front row seats, has no effect on your enjoyment of the concert.  Joe simply made a decision that the value of the better tickets outweighed the cost.  Getting mad at Joe or the people throwing the concert in this situation doesn't make a whole lot of sense.

I'm not sure if that’s explaining it well enough, but the idea with offering this not to get an extra $2 a month out of a few customers, its to provide an additional service above and beyond industry standard offerings that others do not provide.

posted by The Taskmaster

Keeping it cool.

25th May 2006

Exciting upgrades going on here at the HostRocket datacenter, I'm talking additional A/C, power and SERVERS! (shared and dedicated).

Soon HostRocket will be offically relaunching its dedicated server sales to the public, introducing packages with mirror RAID right out of the box, Duo-core (Pentium D) packages, amongst our typical bullet proof packages offering Celerons, Pentium 4's and Xeons!

Back to the upgrades.. when you think of A/C air handlers, you might invision a fan or one of those window-based a/c units, but what about three 8 horsepower blowers (per UNIT.. we have two), were talking HUGE amounts of freezing cold spinning up a tornado - good thing servers and networking hardware like it cool.

posted by The Butterfly

New Company Site

22nd May 2006

Welcome to VT_Inside, the new company website for ViaTalk.  The goal of the site is to give our customers a better view and connection with the company and people behind the scenes here at ViaTalk.  Look here for frequent pictures, blog posts, and updates about whats going on around the office as well as any new features or promotions we may be working on in the near future.

posted by The Taskmaster

Stomp, Mash, Repeat.

19th May 2006

The United States Postal Service has announced the additional service upgrade, available to all USPS business customers. For an additional $3.95, they will proceed to stomp the daylights out of any package, and then return it to you undelivered about a week later. Pretty cool if you ask me.

posted by The Taskmaster