The Blog

Come Join The VT Team

28th Aug 2006

Come work for a young, fast growing, high tech company right in your own backyard!

HostRocket.com provides Shared And Dedicated Web Hosting Services & ViaTalk.com provides low cost, high quality Voice Over IP (VoIP) phone service to over 2,200 markets in the U.S., and is looking for dedicated, hard working Customer Service Specialists who are looking to work part or full time in a fast paced, rapidly expanding company.

Job details will include answering sales and technical support questions via a web based ticket system & over the phone, as well as provisioning & troubleshooting customer hardware.

Being a fast learner with recent customer service experience is an absolute must have for this position.

We are hiring for the following shifts:

8am-4pm
4pm-12am
12am-8am

Interested parties should submit their resume to: vtjobs (at) hostrocket (dot) com

posted by The Taskmaster

Coming To A City Near You

28th Aug 2006

The rollout of our new network infrastructure is pretty much complete. While it did not go *quite* as smoothly as it should have, overall things went well and the end result is going to be the same. The service should be rock solid moving forward. The next step in the plan is to expand the reach of our network by adding additional POP's in various cities throughout the US. While people all over can already order our service, the addition of these locations will further lower latency between the end user and our system and in turn improve call quality.

Next Up:

Chicago, IL
McLean, VA
Seattle, WA

posted by The Taskmaster

Redundant Redundancy

15th Aug 2006

The first stages of implementation and testing of the new network infrastructure/design for ViaTalk going forward is pretty much complete, and has gone off without a hitch for the most part. The new structure will feature automatic (or manual) failover of both outgoing and incoming call routing, along with device registration - translation: no downtime.  Customers will even have the option to choose what switch they want calls routed through on the fly via their control panel with no interaction with our tech support team.

You can literally dial your VT phone number and have the call routed into our network via one switch, change switches in your control panel, and dial your VT phone number again 10 seconds later and have the call routed through any other switch of your choosing.  The whole process will be automated should an equipment or network failure arise.
We are very excited with the results so far, and plan to have the entire network running off of this new setup in the upcoming week to ten days.

-Brendan

posted by The Taskmaster

VT_Free

11th Aug 2006

I just wanted to say - That I am amazed at the reaction we're getting to the VT_Free referral program. It was a reasonable expectation for this to be very popular, but those expectations are being exceeded quickly. To all of you ViaTalk referers out there: Thank you and keep up the great work.

If you haven't heard:

We're now offering 10% off of all recurring service charges for every person current clients refer to our service, up to 100%. Its a win-win situation, you save money helping your friends and family save money. Just click on the 'get free service' button in your control panel for more information.

_Michael

posted by The Media King

Company BBQ

7th Aug 2006

The 2nd Annual HR/VT BBQ took place this past weekend & everyone survived it, most escaping without anything worse than minor cuts and bruises. Here are some pics fit for your viewing pleasure.









Movie 1

We'd post some more but it would probably be a bad idea to do so. Company parties are fun - if you're looking to join the team send an email to vtjobs@hostrocket.com

posted by The Taskmaster