The Blog

ViaTalk Donates Services to Future Local Landmark

27th Jul 2007

Back in Upstate New York, ViaTalk will soon be donating One Year Unlimited Local and Long Distance Service at the Inaugural Grand Reception for the Aquarium of The Adirondacks. The night of celebration will take place on August 2nd at the Six Flags Great Escape Lodge & Indoor Water Park. The aquarium will feature species of the Adirondack Region in addition to aquatic exhibits from around the world!

posted by Krista

And the winner is...

27th Jul 2007

Congratulations to Brian Kelly of Richton Park, IL, for winning a Philips 50" Plasma HDTV with Digital Tuner from ViaTalk at HostingCon 2007!

Thanks to everyone who decided to swing by booth #420 in Chicago to learn about VTWhite!

posted by Krista

ViaTalk off to Chicago for Hostingcon 2007

24th Jul 2007

ViaTalk will be represented at the largest gathering of hosted services professionals in the world this week!

ViaTalk's VoIP Reseller Solution, VT White, will be featured at booth #420. Make sure to check it out, we're giving away a 50 inch PHILIPS Plasma HDTV!

If we don't see you at the booth, hopefully you'll take a cruise with ViaTalk on Lake Michigan tonight!

posted by Krista

Around The Office

18th Jul 2007

Things have been busy in the past few days to say the least, but we're doing everything we can to get systems and processes updated to handle the increased flow of customers as quickly as possible. Staffing increases, network upgrades, and additional equipment procurement will be finishing up within the next day or two, and thankfully the staff that was already in place has been very patient and willing to work long overtime hours to help out in the meantime. We've been forced to modify our existing sale a few times in the past few days to better monetize the flow of traffic to the site - not so much for cash flow reasons as for keeping the sales volume in this same solar system so that we can manage it.

Our primary goal is to make this move for ex-SR customers as easy and quick as we possibly can, while at the same time not causing issues for existing customer base. If all goes well and people are understanding of our situation as we have tried to be with theirs, then everything should work out positive for all parties in the long run.

posted by The Taskmaster

Industry News

16th Jul 2007

According to a breaking report posted by the New York Times on its website, private voice over internet protocol provider SunRocket, which is based in Vienna, Virginia, has decided to cease operations and is no longer accepting new customers. According to various prior news reports over the past few weeks, the company had made several substantial staff layoffs. It seemed to us that these earlier reports were all pointing to the inevitable.

As a leading private internet phone service provider, we at ViaTalk want to let our customers know that our company is stronger than ever. In fact we are more than capable of handling the expected volume of subscribers expected to switch from SunRocket to ViaTalk. At this time, we are offering a contract buyout to them and subscribers to other VoIP companies. We are also offering a coupon for free ground shipping of ViaTalk's phone system to assist customers looking to switch because of this announcement.

It is unfortunate that SunRocket decided to close its doors in the manner that it did. Fortunately for our customers, they know they can count on ViaTalk's staying power because of the incredible experience and success that we have had not only in the VoIP market, but over the past 8 years in the ultra-competitive web hosting industry. We are committed to the well being of our employees, including growing the workforce that we have built in our local call center.

posted by The Taskmaster

Free Shipping Coupon

16th Jul 2007

We're expecting an uptick in sales over the next few days as a result of whats been going on over at SunRocket. To help out those affected, we've made available a coupon good for free ground shipping, which is good even in combination with our current 2 for 1 promotion. The coupon code is SHIPFREE. Tell your SunRocket friends about us if you're happy with the service, from the look of things it appears they're going to need other options in the near future.

UPDATE: this coupon has reached is max usages and is no longer valid.

posted by The Taskmaster

SunRocket or SunSet?

13th Jul 2007

I've been following some rumors about SunRocket having financial troubles on various message boards for the past few days. It looks like things may finally be reaching a climax as there are rumors all over the net about tons of layoffs and them not accepting new orers for days - today being perhaps D-Day in Virginia. Discussion is continuing over at DSLReports about this. If I hear anything from any of my industry sources i'll keep things updated here.

Update: As of a few minutes ago, service had gone out for all SR customers that I have contact with. Not sure if thats a coincidence or what.

Update: It appears as all SR lines are back up and working fine again. Seems like the outage was just a coincidence. I'll keep updates coming as I hear them. Keep in mind this is all just rumors from 'insiders' at this point.

Update: Service appears to be remaining stable for now. Other than some rumors floating around the net, it appears things are running as normal.

Update: SR customer service has been taken offline.  Calls now are routed to a recording stating that they are no longer taking customer service calls.

posted by The Taskmaster

It's a Boy!

6th Jul 2007

Baby Reyes (6lbs 11 oz) was born at 3:16am this morning!

What a great way to kick off the weekend, congrats!

posted by Krista

Yankee Doodle

3rd Jul 2007

Happy 4th of July (a little early) from ViaTalk! Enjoy the parades, barbeques, picnics and even the in-laws while we take care of business for you tomorrow. So sit back, relax and enjoy some fireworks while the ViaTalk team ensures that you receive quality phone service. We'll be here.

posted by Krista