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Vice President / CTO
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14th Mar 2011
Outgoing Call Routing allows customers to block certain numbers from being dialed out from their ViaTalk phone. It also allows customers the ability to route specific outgoing numbers to an alternate number. If a customer chooses the BLOCKED or BUSY option for a particular number, the person dialing out to that number will either hear a message that says “This number has been blocked” or a busy signal. Additionally, Outgoing Call Routing allows customers a Record option for outgoing calls made to a specified number. For all features listed, customers must specify the 11-digit number to be affected by the selected feature. Please use the following numeric format: 12345551212; no dashes, spaces or special characters are allowed. With the Record option, whenever the specified number is called from the ViaTalk line, the call is recorded and then delivered into the customers personal voice-mailbox.
Outgoing Call Routing is a great way to stop kids from dialing pay-per-call phone numbers! A customer may choose to forward a particular outgoing number elsewhere. This call will ring directly to the forwarded number.
To get started, simply select Outgoing Call Routing from your Control Panel and fill in the fields accordingly.
As always, if you have any questions about our features, feel free to contact us at 1-866-626-7150. You may refer any suggestions to firstname.lastname@example.org.
posted by The UX Yenta