The Blog

A Preview Of Things To Come

18th Oct 2007

Several enhancements to the ViaTalk user experience are on the horizon, and one of them is a completely revamped customer control panel and billing system. This new control panel will contain all of the great features of the current one, along with several new features. Here are a few screen shots for your enjoyment as a sneak preview.

posted by The Taskmaster

New Feature For Current Customers

18th Oct 2007

All current ViaTalk customers now have the option of enabling a free second line on their VT adapter free of charge.  The two line configuration activates two separate extensions to your Viatalk home phone. Now you are able to receive calls on two separate lines simultaneously. Is another family member on the phone? Simply pick up line two and dial out. Now you can have two conversations all at the same time.  Users can take advantage of this by logging into their web based control panel and clicking on the 'Free Second Line' button.

posted by The Taskmaster

We're Hiring - Again

8th Oct 2007

As always, we are always looking for talented new people to add to the ViaTalk team to help make our product and its associated customer service better. If you or someone you know has a technical background in VoIP and would like to put that knowledge to work in a customer service setting, especially during off-hours, have them contact ViaTalk's customer service manager Michael Musgrave with a resume at mmusgrave@hostrocket.com

posted by The Taskmaster

New to HostRocket

4th Oct 2007

Hello all. I wanted to take a moment to introduce myself as the new face at HostRocket. My name is Dave Rudnick, and since October of 2006, I had been working customer service and tech support for ViaTalk, HostRocket's broadband-based telephone service. Just recently, I was asked to take the position of Customer Support Manager for HostRocket. I've now found myself in a new office, managing a team of techs that eat, sleep, and breathe hosting, along with all the technological nuances that come along with it.

While here, I have found the support team to be informative, friendly, and courteous with all of our customers, via both ticket and telephone. At HostRocket, we strive for unbeatable prices (take a look at our current Rocket Freedom plan) and unparalleled customer support. HostRocket is a company that started small, and has grown to be a true go-to name in the hosting market. We didn't get to be an industry leader on advertising/prices alone. We rely on our customers as much as they rely on us. It's your experiences, spread by your word of mouth, and your reviews that give our company an edge. It's how we learn to completely accommodate our customers in an industry that is constantly evolving. We want to be the hosting company that you recommend to your friends, family, and colleagues. Please help us to stay on this way.

Remember, we can only stay on top when you let us know what we're doing right and what we're doing wrong. If you have any concerns, or suggestions of how we can improve the support services we currently offer, please feel free to email me at csmanager@hostrocket.com Thanks!

posted by Monkey Boy

We love the Fall!

4th Oct 2007

The Northeast in autumn is gorgeous... and it seems to be everyone's favorite time of the year! The weather as been perfect and the leaves are starting to change their colors. There's lots of buzz around the office about Halloween and who will have the best costume this year. Hopefully we'll have some interesting pics for all of you!

Some VT_Facts:

Did you know that VT has increased its staff by 100% since July?
A big "Thank You!" goes out to our new hires for quickly learning the ropes to continue our customer support!

Did you know that VT customers can find tech support through each other?
Our forums are a great place where VT customers can help other VT customers trouble shoot technical questions and provide feedback. Another big "Thank You!" goes out to our customers, old and new, for supporting ViaTalk and each other!

Did you know that you can be your own VoIP reseller?
VTWhite, ViaTalk's private label VoIP reseller program, allows you to jump into the expanding VoIP market and be your own boss. Visit www.vtwhite.com for more info.

Did you know that pumpkins are members of the vine crops family called curcurbits?
Now you do!

Enjoy the autumn.... and as always, thank you for choosing ViaTalk!

posted by Queen of Hearts